Refund policy

The products can be exchanged or returned within 2 days post-delivery. The returns shall not be accepted in the following cases:

  • Product is damaged due to misuse/overuse
  • Product is used or altered by customer
  • If request is initiated after 2 business days of order delivery
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered with.
  • Defective products that are not covered under Seller/Manufacturer’s warranty

Refund requests will be carefully considered by our customer service team.

Order Cancellation

We allow order cancellation before your order is processed. Once the order has been processed, & shipped, we cannot cancel the order.

You can get in touch with our Customer Care team with your order number to raise a cancellation request.

Cancellation duration takes typically one day after confirming cancellation by calling +91-9310563967 or Email – info@panchtatva.shop

Once a cancellation request has been accepted, money will be refunded to the source of payment, within 3-5 business days. To confirm the refund status, we request you to check your bank statement/source of payment.

Refund Policy

In case of a return or cancellation, the refund shall be initiated post the product is delivered back to us and the quality of the products returned are verified by us.

Prepaid orders – The amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

Cash on Delivery – The amount will be transferred to the Paytm account or bank account as per your preference and details shared with us.

Refund will be initiated once the request is processed and in case you’re still contacted for delivery, please refuse the delivery.

What if I used discount vouchers during time of payment and I have to cancel my order? Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.